A metro Atlanta woman says Avis Rent A Car emptied her bank account with a disputed $3,000 charge, destroyed her credit, and forced her to abandon her Uber driving career after more than a year without resolution.

Weekly Payments Followed By Massive Charge

Kenyatta Owens enrolled in the Avis-Uber rideshare program in 2023 after her personal vehicle was totaled in a crash. The program offers discounted long-term rentals to Uber drivers trying to maintain their income. Owens says Avis charged her Chase bank account approximately $260 each week for more than three months before she returned the vehicle to a drop-box location.

During the final two weeks of the rental period, Owens used her Navy Federal credit card to make payments. She later discovered Avis had charged that card more than $3,000, apparently billing the entire three-month rental cost despite her previous weekly payments already processed through Chase. The charge drained her account and triggered a financial crisis that continues today.

Suspicious Cash App Payment Raises Questions

Before receiving the rental vehicle, an Avis employee at the Morrow location instructed Owens to send $150 through Cash App. She complied, provided her information, and received the car. Owens now identifies that transaction as the first warning sign of irregularities in her rental experience. Avis does not list Cash App as an accepted payment method for security deposits on its website.

According to company policy posted online, Avis may lock or repossess vehicles when rideshare program payments are not made. Owens questions how she could have continued driving the rental for months without payment if the weekly charges were not processing, only to face a lump sum bill at the end of the rental period.

No Resolution After Year Of Disputes

Owens contacted Avis immediately after discovering the charge and was directed to the company’s fraud department. Despite repeated calls and emails over the past year, she says no resolution has been offered and no refund provided. The disputed charge damaged her credit and created such severe financial hardship that she can no longer drive for Uber, eliminating her primary source of income.

The case highlights potential vulnerabilities in rental car partnerships with gig economy platforms, where drivers already operating on thin profit margins face catastrophic consequences from billing errors. Owens hopes her case will eventually be resolved and the money she believes was wrongly charged will be returned to her account.